Marcin…. To się nie uda :blink:
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Pillars of B2B Customer Experience (CX) in SaaS
Forget everything you know about customer experience (CX)—especially if you’re thinking about it through a B2C lens. In the world of B2B SaaS, CX is a different beast entirely. It’s not about quick wins or one-off purchases; it’s about building long-term partnerships, earning trust, and understanding the complexities of business needs. In this article, we…
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How to Predict Customer Behavior
You don’t need a crystal ball to anticipate your customers’ next moves. Customer experience tools aren’t magic—they’re proven strategies that can help you understand and predict future customer behavior. Curious how it works? Let’s dive in, and I’ll walk you through how businesses can use data, insights, and feedback to get ahead of customer needs…
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eBook: Reporting of Survey Results
You know by now (from previous ebooks) how to analyze your survey results – what methods to use and what analytical tools will work for you. However, will the fact that you already know your survey results change your company for the better? Unfortunately, it’s not that simple. Ahead of you is one of the…
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eBook: Analysis of survey results
Welcome to a journey through the world of data, where numbers speak louder than words, and conclusions from research have the power to shape reality. If you’re here, it means you’ve come a long way – from the idea to the collection of data to the moment when you hold in your hands the raw…
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eBook: Collecting Survey Results
Success in online surveys depends on many factors, but three are key: asking the right questions, reaching the right group of respondents, and choosing the optimal time to conduct the survey. To ask the right questions, you need to phrase them clearly and precisely so that they can be understood by respondents and produce useful…
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eBook: Creating a Survey – Basics
We’re glad you’re here. Since you’re reviewing this piece, you know it’s worthwhile to research, ask, and gather feedback. That’s the premise of every company striving for success today. Actually… why? Is it just a fad to gather opinions? NO. It’s definitely more than that. Whether it’s customer surveys, employee surveys, marketing surveys, or evaluating…
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Think You’re Sending Too Many Surveys? How to Avoid Survey Fatigue
Survey fatigue is the frustration and exhaustion that arises when businesses overwhelm their audience with too many survey requests. This often leads to a decline in response rates and can negatively affect customer relationships. If you’ve ever felt irritated by the flood of survey emails in your inbox, you’re not alone — customers, too, can…
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How to Effectively Measure Service Quality
Standing out through exceptional service is no longer optional—it’s essential for success. But how can you be sure you’re meeting customer expectations? Measuring service quality offers the clarity you need. Tools like the Servqual Method, Net Promoter Score (NPS), and in-app surveys provide valuable insights into where your service excels and where it needs improvement.…
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Omnichannel Experience Design
Imagine this: a customer starts their journey scrolling through Instagram, eyeing a sleek new jacket from their favorite brand. With a single tap, they’re on the brand’s website, adding it to their cart. But instead of checking out, they visit the store to see it in person. The next day, they receive a personalized email…
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Receipt Survey: Customer Feedback at Your Fingertips
Every day, supermarkets, cafés, movie theaters, restaurants, and countless other businesses issue receipts to their customers. But this small piece of paper can be more than just proof of purchase. A well-designed survey link placed on the receipt can gather invaluable feedback from customers. With Startquestion, collecting this data is effortless, and our specialists can…