Customer Pain Points: How to Identify and Resolve Them
From optimizing the customer journey to leveraging AI chatbots and CX research, learn how to turn frustrations into opportunities to wow your customers and drive long-term success.
Useful Tactics to Get Customer Feedback for Your eCommerce Business
In this guide, we’ll explore straightforward, impactful tactics to gather and leverage customer feedback to create stronger connections and grow your brand.
📚 eBook: Customer Service Performance Metrics
In today’s competitive landscape, where new players emerge every day, the ability to listen to customers’ needs and expectations has become essential for success.
Pillars of B2B Customer Experience (CX) in SaaS
In this article, we dive into the real pillars of B2B CX, exploring the differences from B2C, how to get started, and the tools and strategies that drive exceptional experiences in the SaaS space. Ready to rethink what you know? Let’s dive in.
How to Predict Customer Behavior
You don’t need a crystal ball to anticipate your customers’ next moves. Customer experience tools aren’t magic—they’re proven strategies that can help you understand and predict future customer behavior. Curious how it works?
eBook: Reporting of Survey Results
In this e-ebook we’ll talk about how to communicate the results to the right people in your organization to take action based on the feedback you’ve gathered.
eBook: Analysis of survey results
In this e-book, you will discover how to turn survey results into clear conclusions. We’ll show you how to use online survey platforms such as Startquestion to make the analysis process simple and easy to understand.
eBook: Collecting Survey Results
Download eBook for free and learn how to send a survey in compliance with GDPR and what are the methods for collecting results. Find out how to get respondents for a survey and get a high response rate.