Churn Analytics – Why You Should Track User Churn Rate
What causes customer retention? We will not tell you why they are abandoning your company, but we will show you the tools that will allow you to analyze customer churn.
Customer Feedback Management Tips
Collecting customer feedback about your product or service can seriously affect your business growth. But gathering clients' voices is only the first step in customer feedback management. From this article, you will learn about the next ones.
What a Transactional Survey Is? 5 Reasons Why You Should Automate It
Keeping your finger on the pulse of consumers is the foundation of a well-functioning eCommerce business. With online surveys, you can collect both their relational and transactional feedback.
Top 6 Customer Survey Tools in 2022
If you want to excel and lead in this digital world, you will have to base your strategies on the power of analysis and through the wealth of information.
Customer Journey Surveys: All You Need to Know to Start Collecting Feedback
A healthy and trustworthy relationship is key to every successful B2B cooperation. How to build one? By taking care of your customer experience at each stage of your partnership.
Mystery Shopper – When Customer and Employee Research Is Not Enough
We learn best from our mistakes. That's obvious but you need to spot those mistakes errors first. In a company where the general image covers many factors, it's not as simple as it may seem.
How to increase NPS Email Survey Campaign Response Rate by 400% (Woodpecker & Zapier survey)
From this article you will learn how to increase NPS email survey campaign response rate.
8 Ways to Quickly Improve Customer Satisfaction
Regardless of whether you sell products or services, or operate on the B2B or B2C market - it is thanks to satisfied customers (both new ones and those who are already with you) that your company has a chance to achieve success.