Churn Analytics – Why You Should Track User Churn Rate
What causes customer retention? We will not tell you why they are abandoning your company, but we will show you the tools that will allow you to analyze customer churn.
Customer Feedback Management Tips
Collecting customer feedback about your product or service can seriously affect your business growth. But gathering clients' voices is only the first step in customer feedback management. From this article, you will learn about the next ones.
Telepizza – What Is the Recipe for Success With Qualitative Customer Data [Case Study]
In 1988, Cuban entrepreneur Leopoldo Fernández Pujals opened the first Telepizza restaurant on the outskirts of Madrid, giving rise to today's network of around 1,300 pizza restaurants around the world.
What a Transactional Survey Is? 5 Reasons Why You Should Automate It
Keeping your finger on the pulse of consumers is the foundation of a well-functioning eCommerce business. With online surveys, you can collect both their relational and transactional feedback.
How to Use Online Surveys to Improve Customer Satisfaction? Heineken (Żywiec Group) Case Study
The effort put in listening to the customer's feedback pays off, and an online survey is a great tool for collecting it. Here's the success story of Żywiec Group.
How to Built a Customer-Oriented Organization with NPS Methodology?Medicover Case Study
Medicover Poland has introduced NPS as a standard in the organization. This way, NPS has become a key quality indicator in the process of transforming the company.
How to Increase Customer Satisfaction [Santander Bank Case Study]
Due to the frequency of contact with employees and the willingness to learn their opinions on many topics, online surveys have proven effective in the organization also as a way to take care of employee experience.
Top 6 Customer Survey Tools in 2022
If you want to excel and lead in this digital world, you will have to base your strategies on the power of analysis and through the wealth of information.