How to Use Online Surveys to Improve Customer Satisfaction? Heineken (Żywiec Group) Case Study
The effort put in listening to the customer’s feedback pays off, and an online survey is a great tool for collecting it. Here’s the success story of Żywiec Group.
Directional vs Non-Directional Hypothesis – Collect Feedback More Effectively
To conduct a perfect survey, you should know the basics of good research. That’s why in Startquestion we would like to share with you our knowledge about basic terms connected to online surveys and feedback gathering.
How to Built a Customer-Oriented Organization with NPS Methodology?Medicover Case Study
Medicover Poland has introduced NPS as a standard in the organization. This way, NPS has become a key quality indicator in the process of transforming the company.
How to Increase Customer Satisfaction [Santander Bank Case Study]
Due to the frequency of contact with employees and the willingness to learn their opinions on many topics, online surveys have proven effective in the organization also as a way to take care of employee experience.
Candidate Experience Survey. How to Ask the Right Questions? [Free Template]
The recruitment process is a perfect time to gather feedback. Both potential employees and the employer can obtain priceless insights. Here’s how you can do it.
What Is the Population of Interest? Find Out and Avoid Survey Mistakes!
Market research software is the tool through which a conclusion based on pieces of evidence is drawn about the population of interest.
Targeted Survey – How to Easily Reach Your Target Market
Often when you are marketing online, you like to get into your audience’s shoes. A great way to do so is by creating a targeted survey to find out what they think about a specific product, service, or issue.
What is Survey Completion Rate and How is it Different from Survey Response Rate?
If you have been into online surveys, you might have heard terms like completion rate and the response rate. But what is the relation between them, and how do they differ?