Marcin…. To się nie uda :blink:
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📚 eBook: Customer Service Performance Metrics
We’re thrilled that you’re interested in our e-book! Since you’re here, you likely understand just how crucial it is to measure customer service performance. In today’s competitive landscape, where new players emerge every day, the ability to listen to customers’ needs and expectations has become essential for success. Download eBook for free! 📂 But why…
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Customer Pain Points: How to Identify and Resolve Them
Customer pain points aren’t just minor frustrations—they’re make-or-break moments that can shape how customers perceive your brand. Whether it’s a clunky checkout process, slow support, or unclear pricing, unresolved pain points cost you more than satisfaction—they cost you loyalty and revenue. In this article, we’ll dive into what pain points are, how to identify them,…
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Useful Tactics to Get Customer Feedback for Your eCommerce Business
To thrive in eCommerce, understanding your customers is essential. With countless brands vying for attention, customers want to know their voices are heard. Gathering their feedback isn’t just a one-way street; it’s a valuable source of insights that can drive product improvements, boost loyalty, and reduce churn. In this guide, we’ll explore straightforward, impactful tactics…
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Pillars of B2B Customer Experience (CX) in SaaS
Forget everything you know about customer experience (CX)—especially if you’re thinking about it through a B2C lens. In the world of B2B SaaS, CX is a different beast entirely. It’s not about quick wins or one-off purchases; it’s about building long-term partnerships, earning trust, and understanding the complexities of business needs. In this article, we…
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How to Predict Customer Behavior
You don’t need a crystal ball to anticipate your customers’ next moves. Customer experience tools aren’t magic—they’re proven strategies that can help you understand and predict future customer behavior. Curious how it works? Let’s dive in, and I’ll walk you through how businesses can use data, insights, and feedback to get ahead of customer needs…
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eBook: Reporting of Survey Results
You know by now (from previous ebooks) how to analyze your survey results – what methods to use and what analytical tools will work for you. However, will the fact that you already know your survey results change your company for the better? Unfortunately, it’s not that simple. Ahead of you is one of the…
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eBook: Analysis of survey results
Welcome to a journey through the world of data, where numbers speak louder than words, and conclusions from research have the power to shape reality. If you’re here, it means you’ve come a long way – from the idea to the collection of data to the moment when you hold in your hands the raw…
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eBook: Collecting Survey Results
Success in online surveys depends on many factors, but three are key: asking the right questions, reaching the right group of respondents, and choosing the optimal time to conduct the survey. To ask the right questions, you need to phrase them clearly and precisely so that they can be understood by respondents and produce useful…
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eBook: Creating a Survey – Basics
We’re glad you’re here. Since you’re reviewing this piece, you know it’s worthwhile to research, ask, and gather feedback. That’s the premise of every company striving for success today. Actually… why? Is it just a fad to gather opinions? NO. It’s definitely more than that. Whether it’s customer surveys, employee surveys, marketing surveys, or evaluating…
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Think You’re Sending Too Many Surveys? How to Avoid Survey Fatigue
Survey fatigue is the frustration and exhaustion that arises when businesses overwhelm their audience with too many survey requests. This often leads to a decline in response rates and can negatively affect customer relationships. If you’ve ever felt irritated by the flood of survey emails in your inbox, you’re not alone — customers, too, can…