Customer Exit Survey

Dear Customer,

We are very sorry that you are leaving our organization. However, we believe that honest feedback is key to the improvement of our brand. That is why we are asking you for help. We would be grateful if you could provide us with your thoughts concerning our company. This survey will probably take you no more than 5 minutes.

We will do our best to eliminate the problems reported by you.

Thank you, Customer Service Team

1. What is the main reason you are leaving our brand? ^*

You can give only one answer.

	Level of customer service
	The decline in product/service quality
	Latest price increase
	New brand communication
	An attractive offer from the competition
	Intrusive ads/contact from our side
	No good offer for regular customers
	A single unpleasant brand experience
	Other. What?

2. What exactly influenced your decision? ^*

3. Have you reported your concerns to the customer service? ^*

You can give only one answer.

	Yes
	No

4. Has the customer service taken corrective actions? If so, why were they not satisfactory? ^*

5. What actions would we have to take to encourage you to stay with our brand? ^*

You can select several answers.

	A more attractive offer for regular customers
	Return to prices before the latest increase
	Higher quality of offered products/services
	Better cooperation with customer service
	Introduction of a loyalty program
	Seasonal discounts & offers for regular customers
	Dedicated customer service employee support
	Other. What?

6. If we took corrective actions quickly, would you remain our customer? ^*

You can give only one answer.

	Yes
	No
	I would consider it in the future

Customer Exit Survey

1. What is the main reason you are leaving our brand? *

2. What exactly influenced your decision? *

3. Have you reported your concerns to the customer service? *

4. Has the customer service taken corrective actions? If so, why were they not satisfactory? *

5. What actions would we have to take to encourage you to stay with our brand? *

6. If we took corrective actions quickly, would you remain our customer? *

7. Do you have any comments/ideas about what we can do to become a more attractive brand in the eyes of customers? *

1. What is the main reason you are leaving our brand? ^*

2. What exactly influenced your decision? ^*

3. Have you reported your concerns to the customer service? ^*

4. Has the customer service taken corrective actions? If so, why were they not satisfactory? ^*

5. What actions would we have to take to encourage you to stay with our brand? ^*

6. If we took corrective actions quickly, would you remain our customer? ^*

7. Do you have any comments/ideas about what we can do to become a more attractive brand in the eyes of customers? ^*