Survey after contacting customer service (Customer Effort Score)
How much effort did it cost you to solve the problem in the customer service department?
*
much less than expected
less than expected
as much as I assumed
more than I assumed
much more than I assumed
We are extremely sorry that you are dissatisfied. Please describe what went wrong.
How do you evaluate the various aspects of contact with the Customer Service?
response time
response time -
1
response time -
2
response time -
3
response time -
4
response time -
5
level of competence
level of competence -
1
level of competence -
2
level of competence -
3
level of competence -
4
level of competence -
5
engagement
engagement -
1
engagement -
2
engagement -
3
engagement -
4
engagement -
5
way to solve the case
way to solve the case -
1
way to solve the case -
2
way to solve the case -
3
way to solve the case -
4
way to solve the case -
5
understanding your problem
understanding your problem -
1
understanding your problem -
2
understanding your problem -
3
understanding your problem -
4
understanding your problem -
5
personal culture
personal culture -
1
personal culture -
2
personal culture -
3
personal culture -
4
personal culture -
5
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