Service satisfaction survey (relationship NPS)

1. How much are you satisfied with the cooperation with our company and the use of our services? ^*

You can give only one answer.

	very dissatisfied
	dissatisfied
	neither satisfied nor dissatisfied
	satisfied
	very satisfied

2. Did our services meet your expectations? ^*

You can give only one answer.

	Definitely no
	Rather no
	It's hard to say
	Rather yes
	Definitely yes

3. How would you rate the individual elements of our offer? ^*

You can give only one answer in a row.

	Very poorly	Rather poorly	Medium	Rather good	Very good
Overall quality of services	Overall quality of services - Very poorly	Overall quality of services - Rather poorly	Overall quality of services - Medium	Overall quality of services - Rather good	Overall quality of services - Very good
Value for money	Value for money - Very poorly	Value for money - Rather poorly	Value for money - Medium	Value for money - Rather good	Value for money - Very good
Shopping experience	Shopping experience - Very poorly	Shopping experience - Rather poorly	Shopping experience - Medium	Shopping experience - Rather good	Shopping experience - Very good
Use of the service	Use of the service - Very poorly	Use of the service - Rather poorly	Use of the service - Medium	Use of the service - Rather good	Use of the service - Very good
After-sales service	After-sales service - Very poorly	After-sales service - Rather poorly	After-sales service - Medium	After-sales service - Rather good	After-sales service - Very good

4. Have you contacted our customer support? ^*

You can give only one answer.

yes

no

5. How would you rate our customer support? ^*

You can give only one answer.

	very bad
	bad
	medium
	good
	very good

6. What do you think we could do better? ^*

7. How likely is it that you will decide to purchase our services again in the future? ^*

You can give only one answer.

	Very unlikely
	Rather unlikely
	It's hard to say
	Rather likely
	Very likely

8. Based on your previous experience with our company, rate on a scale of 0-10, how likely is it that you would recommend our services to your family or friends? ^*

I will definitely not recommend

I will definitely recommend

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