Product feedback survey (NPS)

1. How satisfied are you with the cooperation with our company and the use of our products? ^*

You can give only one answer.

	very dissatisfied
	dissatisfied
	neither satisfied nor dissatisfied
	satisfied
	very satisfied

2. Do our products meet your expectations? ^*

You can give only one answer.

	Definitely not
	Mostly not
	It's hard to say
	Mostly yes
	Definitely yes

3. How would you rate the individual elements of our offer? ^*

You can give only one answer in a row.

	Very poorly	Rather poorly	Medium	Rather good	Very good	Not applicable
Overall product quality	Overall product quality - Very poorly	Overall product quality - Rather poorly	Overall product quality - Medium	Overall product quality - Rather good	Overall product quality - Very good	Overall product quality - Not applicable
Value for money	Value for money - Very poorly	Value for money - Rather poorly	Value for money - Medium	Value for money - Rather good	Value for money - Very good	Value for money - Not applicable
Shopping experience	Shopping experience - Very poorly	Shopping experience - Rather poorly	Shopping experience - Medium	Shopping experience - Rather good	Shopping experience - Very good	Shopping experience - Not applicable
Installation or the first use	Installation or the first use - Very poorly	Installation or the first use - Rather poorly	Installation or the first use - Medium	Installation or the first use - Rather good	Installation or the first use - Very good	Installation or the first use - Not applicable
Use of the product	Use of the product - Very poorly	Use of the product - Rather poorly	Use of the product - Medium	Use of the product - Rather good	Use of the product - Very good	Use of the product - Not applicable
After-sales service	After-sales service - Very poorly	After-sales service - Rather poorly	After-sales service - Medium	After-sales service - Rather good	After-sales service - Very good	After-sales service - Not applicable

4. Have you contacted our customer support? ^*

You can give only one answer.

yes

no

5. How would you rate our customer support? ^*

You can give only one answer.

	very bad
	bad
	medium
	good
	very good

6. What do you think we could do better? ^*

7. How likely is it that you will decide to purchase our product again in the future? ^*

You can give only one answer.

	Very unlikely
	Rather unlikely
	It's hard to say
	Rather likely
	Very likely

8. Based on your previous experience with our company, rate on a scale of 0-10 , how likely is it that you would recommend our products to your family or friends? ^*

I will definitely not recommend

I will definitely recommend

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