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Customer Satisfaction After Porting Mobile Number to Airtel?

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Customer Satisfaction After Porting Mobile Number to Airtel

Unveiling the Insights: Customer Satisfaction After Porting Mobile Number to Airtel

1. How satisfied are you with the porting process to Airtel?

2. Which factors influenced your decision to port your mobile number to Airtel? (Select all that apply)

3. How would you rate the call quality on Airtel network?

4. Would you recommend Airtel to others for mobile number porting?

5. Which Airtel services do you use? (Select all that apply)

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6. How would you rate the customer support provided by Airtel after porting?

7. Were you informed about the timelines and process of porting your mobile number to Airtel?

8. Which other mobile operators did you consider before choosing Airtel? (Select all that apply)

9. Have you faced any network-related issues after porting to Airtel?

10. How satisfied are you with the overall network coverage of Airtel?

11. How likely are you to continue using Airtel as your primary mobile service provider?

12. Which features do you find most valuable in Airtel's offerings? (Select all that apply)

13. How satisfied are you with the data speeds provided by Airtel?

14. Do you find the pricing of Airtel services competitive compared to other operators?

15. How frequently do you experience call drops on Airtel network?

16. Are you satisfied with the additional services provided by Airtel? (Select all that apply)

17. Please share any suggestions or feedback to help us improve our services.

18. What is the primary purpose of your mobile usage? (Select all that apply)

19. How satisfied are you with the billing and payment process of Airtel?

20. Have you faced any difficulties in using Airtel services after porting your mobile number?

Unveiling the Insights: Customer Satisfaction After Porting Mobile Number to Airtel

In the ever-evolving landscape of telecommunications, customer satisfaction remains a key indicator of success. As Airtel continues to shape the industry, it is crucial to understand the sentiment of customers who have ported their mobile numbers. This survey, titled 'Customer Satisfaction After Porting Mobile Number to Airtel', delves into the realm of user experiences and expectations, shedding light on various aspects of this crucial process.

Category: User Experience

The survey addresses a wide range of parameters, allowing us to gather comprehensive feedback from the customers. By gaining insights into customer satisfaction, Airtel can identify areas for improvement and tailor its services to meet the evolving needs of its consumer base.

Here are some key findings from the survey:

1. Porting Process Satisfaction: How satisfied were users with the porting process to Airtel? The survey provides options such as 'Very satisfied,' 'Satisfied,' 'Neutral,' 'Dissatisfied,' and 'Very dissatisfied,' capturing the diverse range of experiences.

2. Factors Influencing Decision: The survey investigates the factors that influenced users to choose Airtel as their porting destination. It encompasses choices like 'Better network coverage,' 'Attractive offers and plans,' 'Good customer service,' 'Reliable network speed,' 'Recommendations from others,' and 'Other.'

3. Call Quality Rating: Participants can rate the call quality on Airtel's network as 'Excellent,' 'Good,' 'Average,' 'Poor,' or 'Very poor.' This rating reflects the importance of reliable voice communication in the current digital era.

4. Likelihood of Recommendation: Participants can indicate their likelihood of recommending Airtel for mobile number porting, ranging from 'Definitely' to 'Definitely not.' This metric gauges the brand advocacy potential among customers.

5. Usage of Airtel Services: The survey aims to identify which Airtel services users utilize, including voice calls, SMS, data usage, roaming services, and value-added services like caller tunes.

The aforementioned points are just a glimpse into the extensive survey designed to capture a holistic customer perspective. By analyzing the responses, Airtel can refine its services, address pain points, and consistently provide an exceptional customer experience.

Summary: Dive into the world of customer satisfaction after porting mobile numbers to Airtel with our enlightening survey. Explore key insights and discover how Airtel is shaping user experiences in the ever-changing telecom industry.